FAQs
Frequently Asked Questions About Our Care
Navigating home health, palliative care, and hospice can often feel overwhelming. At Haven Health℠, we are dedicated to providing the clarity, support, and peace of mind your family deserves during life's most challenging medical transitions.
We Are Here to Answer Your Questions
To help you make the best medical decisions for your loved ones, we have compiled clear, compassionate answers to our most common inquiries below. If you need further guidance, our Los Angeles clinical team is always just a phone call away.
What is the difference between palliative care and hospice?
While both focus on symptom management and quality of life, they serve different needs. Our Joint Commission-certified palliative care is a standalone program for patients managing serious illnesses who may still be seeking curative treatments. Hospice care is specifically designed for patients at the end of life when curative treatments are no longer an option. We provide seamless transitions between both services as your family's needs evolve.
How quickly can your services begin?
We pride ourselves on our rapid response times because we know that every moment matters. When a referral is made by a hospital or physician, our dedicated intake nurses act immediately. Our goal is always to achieve same-day evaluations, signings, and admissions. We work diligently to bring your loved one home and start their comprehensive care plan without any unnecessary or stressful administrative delays.
Can my loved one receive advanced medical treatments at home?
Yes, our advanced clinical capabilities truly set us apart from other agencies. Founded by an experienced nurse practitioner, we safely perform highly complex medical interventions directly in your home. This includes specialized treatments like thoracentesis, paracentesis, high-flow oxygen therapy, and compassionate extubations. By offering these advanced services, we help prevent stressful hospital visits and ensure your loved one remains in their most comfortable, familiar environment.
What is the Bella Vida program?
The Bella Vida program is our culturally integrated, completely standalone Spanish-speaking hospice team. Our visiting nurses, leading physicians, and office staff all speak Spanish natively. This dedicated team understands Hispanic family dynamics, spiritual needs, and cultural traditions, allowing us to bond with your family on a profoundly personal level and deliver care that truly feels like family.
Can we still see our primary care physician?
Absolutely. When you partner with us, you do not have to give up your trusted doctors. Our clinical team works collaboratively with your primary care physicians and specialists. We ensure that our treatments align perfectly with their ongoing medical orders, acting as an expert extension of their care directly within your Los Angeles home.
What is involved in Advanced Care Planning?
Navigating a complex diagnosis can be overwhelming for any family. That is why we offer comprehensive Advanced Care Planning sessions. Our experienced nurses take the time to sit down with your family to clearly explain all available medical options. We conduct thorough assessments to bridge any knowledge gaps, helping you clarify long-term treatment goals and find a place of total acceptance before care officially begins.
Do you offer continuous care services?
Yes, we offer continuous care as a specialized level of hospice support for patients experiencing acute, severe medical crises. Instead of transferring your loved one to a hospital setting, we can provide intensive nursing care right in your home until their symptoms are successfully managed and stabilized. This ensures continuous comfort and safety during life's most challenging and critical transitions.
Who can make a referral for your services?
Referrals can be made by hospital case managers, primary care physicians, or directly by family members seeking immediate support. If you believe your loved one could benefit from our compassionate care, simply contact our intake team. We will expertly handle the insurance verification process and coordinate directly with your medical providers to ensure a smooth, stress-free admission process for your entire family.
Ready to Get Started?
Contact us today to learn more!